Refund & Returns Policy

Last updated: January 15, 2024

At TravelAssist.Online, we strive to provide exceptional travel assistance services. We understand that plans can change, and we want to ensure a fair resolution for all parties.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Within 24 hours of purchase: Full refund if no services have been rendered and our team has not yet begun working on your travel coordination.
• Before service commencement: If our team has not yet begun active coordination of your travel plans, you may request a full refund minus a 10% administrative fee.
• Service quality issues: If you are unsatisfied with the quality of our services, please contact us within 7 days of service delivery. We will work to resolve the issue or provide a partial refund at our discretion.

Non-Refundable Situations

Refunds are generally not available in the following cases:

• Services have been fully delivered and completed
• More than 30 days have passed since the purchase date
• The customer fails to respond to our team's communications within 14 days of purchase
• Cancellation is due to circumstances outside our control (visa denial by authorities, travel bans, etc.)

How to Request a Refund

To request a refund, please contact our support team:

• Email: [email protected]
• Include your order number, date of purchase, and reason for the refund request

We will review your request and respond within 3-5 business days.

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank. We are committed to resolving any issues promptly and fairly. Filing a chargeback without first contacting us may result in delays and additional complications for both parties.

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out:

Cyclops Net Inc.
2140 S Dupont Highway, Camden, DE 19934
Email: [email protected]